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Cristina Blázquez, General Manager of the Residential Home

25/04/2016

Cristina Blázquez, General Manager of the Residential Home

The main beneficiaries of the Foundation's support are the elderly persons resident in Fort Pienc and its purpose is to enhance their daily lives

Cristina Blázquez, General Manager of the Residential Home

How long have you been working in the Residential Home?

I started working in the Fort Pienc Residential Home in 2015.

In what year did it open?

In 2003 the Foundation handed over the building to Barcelona City Council.

How did the project come about?

The Foundation's mission is to help meet the needs of the most underprivileged members of society and one segment that is especially vulnerable is the elderly. The Foundation, which provided all of the funding for the building and fitting out of the Residential Home, commissioned a project that had to blend in with the surrounding environment and, above all, be consistent with the needs of elderly persons.

A project which prioritizes the welfare of residents and users and to which the management and staff of Fort Pienc are all firmly committed.

What is the Fort Pienc residential home like?

The home is located in a prestigious area in the Ensanche district of Barcelona. Fort Pienc Square is in the same block and it shares the space with other facilities like the Civic Centre, the Library, a crèche, a primary school and a market. All of this is beneficial for the relations and integration of residents in the neighbourhood, since they can also share in activities, fiestas and events that are held in the square.

The Home offers many services, such as Reception open from 8am to 8pm, a multi-purpose room, gym, room for visitors, living room, TV room, a chapel, library, terrace, reading room, cafeteria, its own medical service, cognitive stimulation, a team of nurses, physiotherapy, chiropody, a psychological and psychiatric counselling service, occupational therapy, day centre, social workers, volunteers, laundry service, hairdressers and other general facilities; we also run courses.

What is the main difference between this residential home and the rest?

A key feature of this Residential Home is its accreditation of quality by the Joint Commission International (JCI) one of the most prestigious accreditation systems in the world. So, our aim is to offer an excellent level of attention, providing the utmost well-being to users and residents and following a model of Person-Centred Attention at all times.

This involves a characteristic model of care in a residential centre, an approach that takes the person as the centre of attention, acknowledging their role as protagonist and ensuring they participate in all decisions that affect them, particularly when it comes to receiving this attention.

How many people work in the residential home?

102 staff members, all of whom are dedicated team workers who do their job with the utmost professionalism, respect and trust.

How does the residence work?

This is a service whose mission is to provide a residential home on a permanent or temporary basis, with comprehensive assistance in carrying out daily life activities for elderly persons with physical, mental and/or social dependencies that make it hard for them to lead an independent life.

The assisted residential service is on call twenty-four seven every day of the year.

In addition, the Day Centre facilitates comprehensive day care for elderly persons in a situation of dependence who need supervision and support to carry out the basic activities of their daily life and need attention to supplement the care they get in their social and family environment, to improve as much as possible their degree of personal autonomy and support their families and/or carers. The day centre is open Monday to Friday from 8.00 am to 7.00 pm.

Can you tell us what a typical 24-hour period is like in the Residence?

The day-to-day routine may be considered from the perspective of ensuring that all of the needs of our residents are met. Daily life activities are conducted and these are backed up by a team of technically skilled staff whose job is to provide psychological and healthcare support as well as leisure activities for our residents to enjoy.

Our aim is to make our residents feel at home here.

How would you rate the contribution of the Fundación Esther Koplowitz to this project?

The Foundation provided the funding for the building and fitting out of the Residential Home and commissioned a project that had to blend in with the surrounding environment and, above all, be consistent with the needs of elderly persons living in the Centre. In this regard, the main beneficiaries of the Foundation's support are the elderly persons resident in Fort Pienc and its purpose is to enhance their daily lives. The Foundation's interest and support is constant and the relationship between it and the staff here is based on a common desire for improvement and close cooperation.

The FCC volunteers support programme brings optimism and companionship; they offer their time generously. They come here several days a week and share in the Residential Centre's celebrations and events.

How many people can the centre accommodate?

127 residents and we have 30 places for day centre users (daytime stays from Monday to Friday).

What type of activities do you conduct?

The activities we do at Fort Pienc range from individual and group stimulation treatments, psycho-motor skills, maintenance gym routines and assessments and pain control conducted by physiotherapists, to sensory stimulation, various handicrafts workshops, music, mandalas, board games, film shows, outings and excursions. The Social Education and Occupational Therapy team organize festive events. We also offer therapy with dogs. Mass is celebrated one day a week for those residents who wish to participate.